Arctic and Collect on Arctic has partnered with Glacial Star Group Consulting Services to bring our customers a full offering of consulting products. We recommend that before utilizing any of these products that you consult professionals who are skilled in FDCPA and other business processes and legal requirements. You are advised to consult CNR Attorneys, FDCPA professionals and Accountants to ensure that the information provided here meets not only federal but legal state requirements. Please call us for savings when you buy more than one item or more than one group.

CONTRACTS:  (Volume discount all $3,000)
Attorney Agreement
( Complete Agreement for Collection Agency and Outsourced Attorney or network)    $ 499.99
NDA IP
( Protect your intellectual property when entering into business)    $ 499.99
PURCHASING /SELLING CONTRACT
( If you are buying or selling accounts these contract give you everything you need)    $ 499.99
CONTINGENCY CONTRACT
( a contract between your company and someone outsourcing to you)    $ 499.99
Consulting Agreement
( A contract between you and a consulting company or 1099 employee)    $ 499.99
EXCHANGE/OUTSOURCE CONTRACT     $ 499.99
BROKER AGREEMENT    $ 499.99
   
FORMS:    (Volume discount all $100)
Collector Advertisement    $ 9.99
Collector Awards    $ 9.99
VRU RECORDED MESSAGES     $ 9.99
Potential New Hire Questionnaire     $ 9.99
Employee Application   $ 9.99
Fax Cover Sheet    $ 9.99
Employee Review Check List   $ 9.99
Time Sheets    $ 9.99
Termination Forms   $ 9.99
Offer Letter    $ 9.99
Time Off Form   $ 9.99
RFI ( Request for Information Template)    $ 9.99
   
TRAINING:    (Volume discount all $275)
Collector yearly review    $ 24.99
Answering Machine script    $ 24.99
Coaching Sheets    $ 24.99
Employee Handbook     $ 49.99
Wrong # talk offs     $ 24.99
Talk Off Scenarios     $ 24.99
Talk Off Points     $ 24.99
Verifying a credit card payment script     $ 24.99
Verifying an ACH script. Checking and savings    $ 24.99
Technique Training Manual (flow chart)     $ 24.99
Technique Training Manual (Narrative)     $ 24.99
   
FDCPA and SERVICE MEMBERS ACT:   (Volume discount all $200) 
FDCPA Quiz #1   $ 24.99
FDCPA Quiz #2    $ 24.99
FDCPA Quiz #3    $ 24.99
FDCPA Quiz #4    $ 24.99
FDCPA Quiz #5   $ 24.99
FDCPA Orientation Quiz    $ 24.99
FDCPA Training Guide     $ 24.99
FDCPA Answer Key     $ 24.99
Service Members Cliff Notes   $ 24.99
   
LETTERS: (Volume discount all $100)   
LETTERS BOUNCED PAYMENT RECEIVED    $ 9.99
LETTER BROKEN PROMISE    $ 9.99
LETTER INITIAL DEMAND     $ 9.99
LETTER PAYMENT IN FULL HAS BEEN RECEIVED     $ 9.99
LETTER POST DATED CHECK HAS BEEN RECEIVED     $ 9.99
LETTER SETTLEMENT IN FULL HAS BEEN RECEIVED     $ 9.99
LETTER SETTELMENT OFFER     $ 9.99
LETTER TAX SETTLEMENT OPPORTUNITY    $ 9.99
LETTER VERIFICATION OF EMPLOYMENT     $ 9.99
LETTER WE HAVE RECEIVED YOUR PAYMENT   $ 9.99
LETTER WE RECEIVED YOUR PARTIAL PAYMENT     $ 9.99
LETTER YOUR ACCOUNT IS PAID IN FULL     $ 9.99
LETTER YOUR ACCOUNT IS SETTLED IN FULL     $ 9.99
   
PROCEDURES:  (Volume discount all $1,000)
These procedures are guidelines and may not have specific client needs on them   
This area describes the industry standards and procedures
BANKRUPTCY PROCEDURE    $ 49.99
CEASE AND DESIST PROCEDURE     $ 49.99
CLIENT VISIT PROCEDURE     $ 49.99
CLOSED ACCOUNTS PAYMENT PROCESS     $ 49.99
COMPLIANCE MONITORING PROCEDURE    $ 49.99
COMPLAINT PROCEDURE     $ 49.99
DECEASED PROCEDURE     $ 49.99
DISPUTE PROCEDURE     $ 49.99
FRAUD PROCEDURE     $ 49.99
HIRING PROCEDURE     $ 49.99
INSUFFICIENT FUNDS RECEIVED PROCEDURE     $ 49.99
MAIL IN PAYMENTS PROCEDURE     $ 49.99
MONITORING PROCEDURE    $ 49.99
PLACEMENT AND ACKNOWLEDGEMENT PROCEDURE     $ 49.99
POSTDATED CHECK RECEIVED PROCEDURE     $ 49.99
REVIEWING ACCOUNT PROCEDURE   $ 49.99
SETTLEMENT PROCEDURE     $ 49.99
SKIP TRACING PROCEDURE     $ 49.99
UNIDENTIFIED PAYMENT PROCEDURE     $ 49.99
USER ID PROCEDURES     $ 49.99
WALK IN PAYMENTS PROCEDURE     $ 49.99
WORK FLOW OF AN ACCOUNT PROCEDURE     $ 49.99

If there is something that your company requires that you don't see listed please call our consulting services team and we can create an on demand document.  If you would like more detail about any of the items listed above or need other consulting services please contact Arctic Software or Glacial Star Group Consulting.